Shipping policy

Effective Date: July 28, 2026

Thank you for shopping with STR8OUTTAMEMPHIS. We are committed to getting your order to you as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, holidays, promotions, or periods of high order volume, processing times may be extended.

Shipping Times

Standard shipping within the United States typically takes 5–7 business days after your order has been processed.

Actual delivery times may vary depending on:

  • Carrier delays
  • Weather conditions
  • Seasonal demand
  • Shipping destination
  • Order volume

Once your order has been shipped, delivery is handled by the shipping carrier, and transit times are outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order, shipping destination, and selected shipping method.

Any applicable shipping promotions or free shipping offers will be clearly displayed during checkout.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Multiple Shipments

STR8OUTTAMEMPHIS carries products from multiple partner brands.

If your order contains items fulfilled by different partners, your order may arrive in multiple shipments with separate tracking numbers.

You will not be charged additional shipping solely because your order ships separately.

Partner Brand Orders

Products fulfilled directly by our partner brands may have different processing and shipping times than products fulfilled directly by STR8OUTTAMEMPHIS.

Shipping estimates shown on product pages take precedence whenever applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, shipment delays or additional carrier fees may occur. STR8OUTTAMEMPHIS is not responsible for packages shipped to addresses entered incorrectly by the customer.

Lost, Stolen, or Damaged Packages

Once a package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

If your package is lost, stolen, or arrives damaged, please contact us as soon as possible. We will gladly assist you in working with the carrier to resolve the issue.

International Shipping

International shipping may be available for select destinations.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country's customs authorities.

International delivery times vary by destination and customs processing.

Delivery Delays

While we strive to meet estimated delivery times, unforeseen circumstances such as severe weather, natural disasters, carrier disruptions, or other events beyond our control may result in shipping delays.

Questions

If you have any questions regarding your shipment or need assistance with an order, please visit our Contact page and we'll be happy to help.

Important Information

  • Orders containing partner brand products may ship separately from other items in your order.
  • Shipping times, tracking updates, return policies, and warranty coverage may vary by partner brand.
  • If you're unsure which brand fulfilled your order, please review your order confirmation email or the product listing.
  • For general questions, contact us through our Contact page and we'll help point you in the right direction.